Refund policy

Revocation right for consumers
(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent,
cannot be attributed to either his commercial or independent professional activities.)

I. Instructions for revocation for digital services / courses
II. Instructions for revocation for digital content
III. Specimen - revocation form

I. Instructions for revocation for digital services / courses
Revocation right
You have the right to revoke this contract within fourteen days without specifying any reasons.
The revocation period is fourteen days with effect from the day of the conclusion of the contract.
To exercise your right of withdrawal, you must inform us (Jonas Günther, Siedlungstraße, 9a, 63589
Linsengericht, Germany, telephone number: +4915752639587, e-mail address:
info@completefromhome.com) by means of a clear declaration (e.g. a letter sent by post, or an e-mail) of
your decision to withdraw from this contract. You can use the attached model withdrawal form for this
purpose, which is, however, not mandatory.
In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise
of the revocation right before the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we shall repay all the payments, which we received from you, including the
delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of
delivery other than the most reasonable standard delivery offered by us), immediately and at the latest
within fourteen days from the day on which we received the notification about the revocation of this
contract from you. We use the same means of payment, which you had originally used during the original
transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any
fees owing to this repayment.
If you have requested that the services for which the contract provides for the payment of a price should
commence during the withdrawal period, you shall pay us a reasonable amount corresponding to the
proportion of the services already provided up to the time when you notify us of the exercise of the right of
withdrawal in respect of this contract compared to the total scope of the services provided for in the
contract.
Criteria for expiry
The right of revocation does not apply to contracts for the provision of services in connection with leisure
activities, if the contract stipulates a specific date or period for the provision of services.
The right of withdrawal shall expire, in the case of a contract for the provision of services which obliges the
consumer to pay a price, upon the complete provision of the service, if the consumer has expressly agreed,
before the provision of the service begins, that the entrepreneur will begin to provide the service before the
end of the withdrawal period and has confirmed his knowledge that his right of withdrawal will expire upon
the complete performance of the contract by the entrepreneur.

II. Instructions for revocation for digital content
Revocation right
You have the right to revoke this contract within fourteen days without specifying any reasons.
The revocation period is fourteen days with effect from the day of the conclusion of the contract.
To exercise your right of withdrawal, you must inform us (Jonas Günther, Siedlungstraße, 9a, 63589
Linsengericht, Germany, telephone number: +4915752639587, e-mail address:
info@completefromhome.com) by means of a clear declaration (e.g. a letter sent by post, or an e-mail) of
your decision to withdraw from this contract. You can use the attached model withdrawal form for this
purpose, which is, however, not mandatory.
In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise
of the revocation right before the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we shall repay all the payments, which we received from you, including the
delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of
delivery other than the most reasonable standard delivery offered by us), immediately and at the latest
within fourteen days from the day on which we received the notification about the revocation of this
contract from you. We use the same means of payment, which you had originally used during the original
transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any
fees owing to this repayment.
Criteria for expiry
The right of withdrawal shall expire in the case of a contract for the supply of digital content, not on a
tangible medium that obliges the consumer to pay a price if the consumer:
1. has expressly consented to the entrepreneur commencing performance of the contract before the end of
the withdrawal period; and
2. has confirmed that he is aware that his right of withdrawal expires upon the commencement of the
performance of the contract, and
3. the entrepreneur has provided the consumer with a confirmation of the contract on a durable medium
within a reasonable period of time after the conclusion of the contract, but no later than when the digital
content not on a tangible medium is made available:
- which reproduces the content of the contract; and
- stating that the consumer, prior to the performance of the contract, has expressly consented to the
entrepreneur commencing performance of the contract before the expiry of the withdrawal period and has
confirmed his knowledge that, by consenting, he loses his right of withdrawal upon commencement of
performance of the contract.

III. Specimen - revocation form
(If you wish to revoke the contract, please fill up this form and send it back to us.)

- To Jonas Günther, Siedlungstraße, 9a, 63589 Linsengericht, Germany, e-mail address:
info@completefromhome.com:
- I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following
products (*)/
  the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of a notification on paper)
- Date
(*) Cross out the incorrect option.